Title: Facilitation for Web Site Requirements

Client: City of Coos Bay

Date: June 12, 2012, 10:00 A.M. - 4:00 P.M.

Facilitator: Christopher Dennis

Deciding to migrate its web content to a new platform and a new look, the City of Coos Bay needed to organize its ideas into a form suitable for collaboration with its chosen implementor.

Steaming Kettle facilitated a group of city staff and technological service providers. In a day, the City of Coos Bay was able to:

• Conceptualize the scope of the project and the relationship between its staff and service providers
• Validate assumptions made during the proposal and contracting process
• Categorize content for a new navigational approach
• Create user stories and identify key use cases for the new site
• Identify and prioritize visual elements for the site's redesign
• Critique a set of municipal web sites to identify preferences and features