Title: Facilitation for Efficiency Opportunities and Process Requirements

Client: Focus the Nation

Date: December 13, 2011, 8:00 A.M. - 5:00 P.M.

Facilitator: Christopher Dennis

To implement the next phase of its integrated data model and custom web application, Focus the Nation needed to identify efficiency opportunities and envision a better way of doing business.

Steaming Kettle facilitated a group of board members, staff, and technological service providers. In a day, Focus the Nation was able to:

• Integrate new employees into the an ongoing discovery and visioning process
• Critique its Phase 1 web application
• Clarify and detail strategic and operational business processes 
• Differentiate high-value process improvement targets from low-value targets
• Specify functions needed to eliminate a legacy business system
• Define a new customer-focused business process expected to create greater satisfaction for customers and greater efficiency for internal stakeholders